Terms of Service
Terms of Service
Welcome to GROVEVESSA. These Terms of Service govern your access to and use of grovevessa.com, including purchases made through our online store. By visiting our website, using our services or placing an order, you agree to these Terms and the policies published on our website.
GROVEVESSA is an online retail brand operated by Chongqing Fengcheng Shansong Network Technology Co., Ltd. By placing an order through grovevessa.com, you enter into a purchase transaction with Chongqing Fengcheng Shansong Network Technology Co., Ltd., subject to these Terms and the policies published on our website.
Use of Our Website
You may use grovevessa.com for lawful personal shopping and informational purposes. You agree not to use the website in a way that interferes with its operation, security, availability or the rights of other customers or third parties.
We may update, modify, suspend or discontinue parts of the website, products, features or services from time to time where reasonably necessary.
Products, Dimensions & Intended Use
Product Information
GROVEVESSA offers outdoor living products designed for patios, terraces, gardens, decks and entertaining spaces, including fire features, outdoor lighting, bar accessories, serving pieces and related outdoor essentials.
Product materials, dimensions, capacities, colors, included components and configurations may vary by item. Please review the relevant product page before ordering.
Measure Before Ordering
Many outdoor living products are designed for specific spaces. You are responsible for checking the available width, depth, height, placement area, access path and any relevant clearance or installation requirements before purchasing a product for a particular location.
Assembly, Installation & Safe Use
Some products may require assembly, adjustment, placement, mounting or other setup. Please follow the instructions supplied with the product, observe any applicable outdoor-use or safety guidance, and use the item only for its intended purpose.
Do not exceed stated load, capacity, clearance or use guidance where provided. We are not responsible for damage caused by misuse, improper assembly, incorrect installation or placement, modification, overloading, unsafe use or failure to follow applicable product instructions, except where liability cannot lawfully be excluded.
Accuracy of Information
Product Images & Minor Variations
We make reasonable efforts to present product colors, materials, dimensions, finishes and details accurately. However, colors and visual appearance may vary slightly depending on screen settings, photography, lighting and manufacturing variation.
Right to Correct
We reserve the right to correct errors, inaccuracies or omissions relating to product descriptions, dimensions, pricing, promotions, availability or other website information.
If a material error affects an order you have already placed, we may contact you for instructions or cancel the affected item and issue an appropriate refund where necessary.
Orders & Order Acceptance
Submitting an order does not necessarily mean that the order has been accepted. We may decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, inventory errors, pricing errors, shipping restrictions or incorrect order information.
If we cancel an order after payment has been successfully received, the applicable amount will be refunded to the original payment method.
Please review your contact information, shipping address, selected product options and order quantities carefully before completing checkout.
Pricing & Payments
Pricing
Product prices, promotions, discounts and availability may change from time to time. Once an order has been accepted and payment confirmed, later price changes will not normally alter the price of that confirmed order.
Payment Processing
Payments may be processed through third-party payment providers available at checkout. Payment information is handled according to the applicable provider's systems and our Privacy Policy.
Shipping, Returns & Refunds
Shipping
Order processing, shipping methods, delivery estimates, tracking and delivery-related information are described in our Shipping Policy. Delivery estimates are not guaranteed delivery dates and may be affected by carrier or destination conditions.
Returns & Refunds
Return eligibility, return conditions, exchanges, damaged items and refund processing are governed by our Refund Policy. Please contact customer support before sending an item back so that we can provide the applicable return instructions.
Intellectual Property & Website Content
The GROVEVESSA name, branding, website layout, text, graphics, product photography and other content displayed on grovevessa.com may be owned by, licensed to or otherwise lawfully used by GROVEVESSA and its operator and are protected by applicable intellectual property laws.
Permitted Personal Use
You may view and use website content for personal, non-commercial shopping and informational purposes.
What Is Not Permitted
Unless permitted by law or authorized by us in writing, you may not reproduce, distribute, republish, modify, commercially exploit or systematically extract our branding, website content, product images, text or graphics.
Your Account Security
If account features are available, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.
If you believe your account has been accessed or used without your authorization, please contact us promptly at service@grovevessa.com.
Prohibited Conduct
You agree not to misuse grovevessa.com or our services.
Use bots, scrapers, automated extraction tools or similar technologies to collect website data without authorization.
Attempt to gain unauthorized access to customer accounts, website systems, servers or networks.
Introduce malicious code, interfere with website performance or attempt to bypass security measures.
Submit fraudulent orders, payment information, reviews or other intentionally misleading content.
Copy or commercially exploit GROVEVESSA website content without permission.
We may restrict or terminate access to our services where we reasonably believe these Terms, applicable law or the rights of others have been violated.
Limitation of Liability
GROVEVESSA products are intended to be used in accordance with the relevant product information and instructions. To the fullest extent permitted by applicable law, we are not responsible for loss or damage resulting from misuse, improper assembly, installation or placement, overloading, modification, accidents, unsafe use or use contrary to provided instructions.
While we work to keep grovevessa.com accurate, secure and available, we cannot guarantee that the website will always operate without interruption, delay or technical error.
To the fullest extent permitted by applicable law, GROVEVESSA and its operator will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Governing Law
These Terms of Service and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of the People's Republic of China.
Nothing in these Terms is intended to limit any mandatory consumer rights or protections that may apply to you under the laws of your place of residence.
If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter through good-faith communication.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, policies, business operations or applicable requirements. The current version will be posted on this page together with the applicable “Last updated” date.
Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Contact Us
If you have questions regarding these Terms of Service, please contact us:
GROVEVESSA and grovevessa.com are operated by Chongqing Fengcheng Shansong Network Technology Co., Ltd.