Contact Us
Contact Us
Questions about an order, a product, or how a GROVEVESSA outdoor piece may fit your space? Our customer care team is here to help.
We Are Here to Help
At GROVEVESSA, we believe thoughtful outdoor living should make time outside feel more considered and enjoyable. Whether you have a question about your order, need more information about a product, or want help choosing an outdoor piece for a particular space, our team is ready to assist you.
From patios and terraces to gardens, decks and outdoor entertaining areas, we understand that the right product depends on how you use your space. If you need help with dimensions, materials, product features, placement, care or general product information, feel free to reach out.
How to Reach Us
Contact Our Team
For questions about orders, shipping, product information, returns, website issues or general inquiries, please contact us using the email address or form below.
GROVEVESSA is an online retail brand operated by Chongqing Fengcheng Shansong Network Technology Co., Ltd.
How Can We Help?
Use the form below to send us your question. If your message relates to an existing order, including your order number will help us review your request more efficiently.
Quick Assistance
Track Your Order
Once your order ships, tracking information will be sent to the email address used at checkout so you can follow the progress of your package.
Returns & Refunds
If you need help with a return, refund or an issue with your order, please contact our support team and review the applicable Refund Policy for the current terms and instructions.
Product & Space Guidance
Not sure which outdoor product works best for your patio, terrace, garden, deck or entertaining space? Send us the product name and your question, and we will help with available dimensions, materials, features and general placement guidance.
Better outdoor moments deserve straightforward support.
We are here to help with the practical details that make shopping for outdoor living easier — from product questions and order support to general guidance about how our fire, lighting, bar and entertaining collections may fit into your outdoor space.