Shipping Policy
Shipping Policy
At GROVEVESSA, we want your outdoor living products to arrive safely and with clear delivery expectations. From order preparation to tracking and delivery support, this policy explains how shipping works for purchases made through grovevessa.com.
Processing & Delivery
Order Processing
Once your payment has been confirmed, please allow 1–3 business days for us to process, prepare and package your order.
Processing time is separate from shipping and delivery time.
United States Delivery
After your order has been dispatched, standard delivery within the United States usually takes approximately 5–12 business days.
Actual delivery time may vary depending on destination, carrier service, local delivery conditions, holidays and other factors outside our control.
Please Keep in Mind
Delivery estimates are provided as general guidance and are not guaranteed delivery dates. Carrier delays, weather, holidays, address issues, local delivery conditions and other circumstances may affect delivery time.
Shipping Options & Rates
Standard shipping is available for eligible U.S. orders and supported destinations.
Express shipping may be available depending on destination, product availability and carrier service.
Eligible U.S. orders of US$49 or more qualify for free standard shipping.
Shipping Availability
Available shipping methods may vary by destination, product size, order contents and carrier availability. The shipping method, applicable charge and available delivery information for your order will be shown at checkout before payment is completed.
Track Your Order
Tracking Information
Once your order has shipped, available tracking information will be sent to the email address provided during checkout.
Follow Your Package
Use the tracking link in your shipping confirmation email to follow your package from dispatch through delivery. Please allow time for the carrier's tracking system to update after shipment.
Damaged, Missing or Incorrect Orders
Please inspect your GROVEVESSA order when it arrives. If a product is damaged, defective, missing components or different from what you ordered, please contact us within 48 hours of delivery.
Include your order number together with clear photographs of the product, packaging, shipping label and any affected or missing components. This information helps our customer care team review the issue more efficiently.
Need Help with a Delivery?
Contact our customer care team with your order details and any supporting photos that may help us review the issue.
service@grovevessa.comImportant Delivery Information
Address Verification
Please review your shipping address carefully before completing your order. Once an order has been dispatched, we may not be able to change or redirect the delivery address.
P.O. Boxes
Some carriers or product types may not support delivery to P.O. Boxes. When possible, we recommend providing a complete residential or business street address.
Large or Multi-Piece Products
Some outdoor living products may contain multiple components or larger packaging. In certain cases, items from the same order may be packed or delivered separately. If multiple tracking numbers are available, they may be provided separately.
Undeliverable or Returned Packages
If a package is returned because of an incomplete address, failed delivery attempt, refusal or another delivery issue, please contact our customer care team so we can review the available next steps.
Shipping Support
If you have questions about your shipment, tracking information, delivery status or a delivery issue, our customer care team is here to help.
Company Information
GROVEVESSA is an online retail brand operated by Chongqing Fengcheng Shansong Network Technology Co., Ltd.